UX Researcher
specializing in GenAI, accessibility, and complex enterprise systems.
I’m Rachel,
A UX researcher with 7 years of mixed-methods experience—turning insights into measurable usability improvements.
I pioneered accessibility research that enabled the first human-guide-free half marathon and lead cross-functional teams to drive business impact.
CORE SKILLS & METHODS
Research
Mixed-methods studies
Usability testing (remote + in-person)
Interviews, surveys, diary studies
Behavioral analytics
GenAI & AI Tools
GenAI research frameworks
LLM-powered synthesis
Prompt testing & explainability
Responsible AI principles
Tools
Figma (journey maps, visual storytelling)
Dovetail, Miro, Airtable
Looker, Optimal Workshop
Remote testing tools
Collaboration
Cross-functional facilitation
Executive reporting
Accessibility & inclusive design
Agile product environments
TOP ACCOMPLISHMENTS
$2.7M+ saved
with a pricing app for a grocery chain.
18% faster navigation
using a smart wayfinding tool.
4+ min saved per quote
by improving insurance agent flow.
Global recognition
for accessibility research adopted by Google.
50+ studies led
including usability tests, interviews, and journey mapping.
GenAI-powered research synthesis
reduced analysis time by 50%.
Ryan Young | Director of Product Design
“Rachel is a model example of what anyone should want in a UX researcher and teammate.”
Danny Vasquez | UX Designer